Frequently asked questions
ArcGIS FAQs
How do I access the Simple/Advanced tools in ArcGIS?Are there any example Story Maps using TravelTime?Does the ArcGIS Add-in consume ESRI credits?How do I update the ArcGIS Add-in?Can I use TravelTime in ArcGIS Online?How do I uninstall the ArcGIS Add-in?How do I install the ArcGIS Add-in?What versions of ArcGIS Pro is the add-in compatible with?
TravelTime API FAQs
What is the maximum journey time you support?Where can I see my API key usage?How do time zones work when selecting a departure or arrival time?How does the Range parameter work?How does the cycling model work?What countries do you support?Why are your journey times sometimes different to Google's?How does the Public Transport model work?How does the driving model work?How do you calculate journey times?Why are there 'islands' in the reachable area isochrone?How does the driving+train model work?Is the time needed to change trains or busses included?Is walking included in public transport journeys?A public transport route that I know exists is not showing up in my results - why is this?How up-to-date is your data?How comprehensive is your public transport coverage?What modes of transport are supported?What modes of transport are included in the public transport model?What happens if a driving journey begins away from a road?What is the default walking speed?Does your driving model include live traffic?Do you calculate other metrics other than travel times?What do the models optimise for when determining a route?Do you use Google Maps travel data?