Blank rows in an input file, or data that is corrupted (e.g with null geometry) will return an error.
An input file may contain blank rows if it has been generated using a Geocoder and not all the addresses were successfully geocoded.
All lat-long coordinates being used for any of the tools must be in a physically reachable area. Locations on water (e.g a river) or in very remote locations will return an error.
This may happen when the input layer has been created by converting polygon areas into points, e.g when using the centroid of zip codes / postcodes.
When using the Time Map Advanced tool, you must have Read/Write access to the input layer. This may not be the case if trying to pull the input layer from a shared database - if this is the case, simply save the layer into the project database and try again.
Our standard licences have a cap on the number of credits that can be used per minute, depending on the licence tier. If while a tool is running, you hit your credits per minute limit, the tool will fail.
Not sure what a Credit is? 1 credit is 1 hour of travel time. For example, a 1 hour Time Map request with a layer of 10 points = 10 credits.
To ensure that you don't hit your limits, you can break up layers of points into smaller layers and run each layer separately. Alternatively, the Model Builder in Pro can be used to automate this process.
When running any of the Advanced Tools, where the ID fields are configurable, the field selected as the ID must be unique amongst all points. If this ID is not unique, an error will be returned.
For example, on 1st June 2022, we would typically support any searches within a window from 18th May 2022 - 13th July 2022.
Running a tool with an arrival/departure date outside of this window will return an error.
None of the Advanced Parameters (except for Search Range Width) can be greater than the Travel time field value. For example, a Walking Time of 30 minutes and a Travel time of 15 minutes will return an error.
The Output layer for any of the Simple or Advanced tools must be saved into the project Geodatabase.
1. No spaces or special characters (except for underscores _)
2. Name cannot start with a number of an underscore
If the file name you are trying to save an Output layer as does not follow these rules, an error will be returned.
Changing values in the Environments tab can cause errors - for example, if the Output Coordinate System is changed.
If you do use whitelisting, the URL that needs adding is - https://api.traveltimeapp.com